txt document to a Zone Online Casino Help Ticket or an Email to and we'll make sure the appropriate developer gets that information. txt file called "DxDiag" Hint: When it's saving, check to see what folder it's being saved in.Īttach the DxDiag. Wait for the loading bar to finish, then click "Save All Information." which will create a. Type 'dxdiag' into the search field in the lower left corner of your Windows display (or wherever it might be if it's been moved), and hit the Enter key on your keyboard. The following instructions are specifically for Windows 10, but the same basic process applies to all modern Windows machines. If a DXDIAG Report is required in order to resolve the issue, Customer Service will request it from you. Important: This information is not always needed when assisting with an issue in Zone Online Casino. That's where the DXDIAG (short for Diagnostic) comes in. To help the Zone Online Casino developers figure out why the issue is happening, we sometimes require more information about what your computer is doing. When that occurs we can try to figure out what the problem might be, but without a starting point, those efforts are often futile. Occasionally players will report problems we cannot duplicate.
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